Privacy Policy

City DD is a courier delivery service operating in the Lower Mainland, British Columbia, Canada. We are committed to protecting your personal information in accordance with the BC Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

• When you use our price calculator: Pickup and drop-off addresses (used only to calculate distance and generate a price estimate — not stored permanently).
• When you place a booking: Full name, phone number, email address, pickup address, drop-off address, selected service tier, and any delivery instructions you provide.
• When you set up a B2B business account: Business name, contact name, email, phone number, and billing address.
• When you use our website: IP address, browser type, device information, and pages visited (collected automatically by our platform and analytics tools — see Section 5).
• Delivery photos: A timestamped photo is captured at the point of delivery as proof of delivery.

• To fulfill your delivery booking and communicate its status with you
• To generate and send invoices and booking confirmations
• To respond to inquiries and provide customer service
• To improve our website and services using anonymous analytics data
• To comply with legal obligations

We do not use your personal information for unsolicited marketing. We do not sell your personal information to any third party.

• Booking records (name, addresses, contact info, price): Retained for 2 years for invoicing and dispute resolution purposes.
• Delivery photos (proof of delivery): Retained for 90 days, then deleted.
• Price calculator address entries: Not stored — they exist only in your browser session.
• B2B client records: Retained for the duration of the business relationship plus 2 years.
• Call records: Retained for 6 months for customer service purposes.

Your data is processed by the following trusted third-party services as part of delivering our service:

Our website uses cookies for the following purposes:

• Functional: Google Maps requires cookies to operate the address search and distance calculator.
• Analytics: Google Analytics 4 uses cookies to track anonymous site usage (only if you consent).
• Advertising: Meta Pixel uses cookies to measure ad performance (only if you consent).

When you first visit our site, you will see a cookie consent banner. You can Accept (enable analytics and advertising cookies) or Decline (only essential/functional cookies will be used). You can change your preference at any time by clearing your browser cookies and revisiting the site.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request that we correct inaccurate information.
• Delete: Request deletion of your personal information (subject to our legal retention obligations).
• Withdraw consent: You may withdraw consent to non-essential data processing at any time.

To exercise any of these rights, contact us at mycitydd@gmail.com. We will respond within 30 days.

If you are not satisfied with our response, you may file a complaint with:

• Office of the Privacy Commissioner of Canada: priv.gc.ca | 1-800-282-1376
• Office of the Information and Privacy Commissioner for BC: oipc.bc.ca | 250-387-5629

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Our platform uses industry-standard encryption (HTTPS/TLS). Access to booking and customer data is restricted to authorized personnel only.

In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the applicable Privacy Commissioner as required by law.

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be posted at citydd.ca/privacy with a new "Last Updated" date. Continued use of our services after an update constitutes acceptance of the revised policy.